FAQs

 Order & Shipping

How long will it take to receive my order?

Typically, it takes 5-10 business days to receive your order. We’re doing our best to deliver it promptly for you.

Do you ship internationally? 

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Can I change my delivery address? 

If your order hasn't been shipped and you'd like to change the delivery address, send us a message here with your name, order number and the new address you’d like your order to be delivered to. We'll make the change for you.

I never got my order, what to do?

These things happen when the courier tries to deliver but can’t find you. Likelihood is that they left your parcel with a neighbour or a local drop-off point, it’s worth asking because it won’t be far. If your detective work leads nowhere get in touch with us here and we’re here to help. Please let us know the situation and the tracking number.

Placing orders on Sweet Fashion

What payment methods do you accept?

Pretty much all of them. PayPal, Visa, Mastercard, American Express… The transaction is made the moment you order, whether it is for a preorder or a stock item. After that it depends on your bank, generally the debit itself takes 1-3 days.

What should I do if I’d like to cancel an order?

To change or cancel an order, it’s best to contact us at info@sweetfashion.vip.